At Amazon, we want to make it dramatically easier for people to get and stay healthy. We’ve begun that journey with Amazon Pharmacy—where customers can get their medication delivered to their door conveniently—in just two days for Prime Members. We’ve also entered into an agreement to acquire One Medical, a human-centered and technology-powered provider of primary care. One Medical members benefit from a dedicated relationship with their provider, a friendly and convenient in-office experience, and ongoing engagement via a dedicated app.
Amazon Pharmacy and One Medical (once the deal closes) are two key ways we’re working to make care more convenient and accessible. But we also know that sometimes you just need a quick interaction with a clinician for a common health concern that can be easily addressed virtually. We’ve thought hard about how to improve this part of the experience as well. That’s why today we’re also introducing Amazon Clinic, a message-based virtual care service that connects customers with affordable virtual care options when and how they need it—at home, after dinner, at the grocery store, or on the go—for more than 20 common health conditions, such as allergies, acne, and hair loss.
We believe that improving both the occasional and ongoing engagement experience is necessary to making care dramatically better. We also believe that customers should have the agency to choose what works best for them. Amazon Clinic is just one of the ways we’re working to empower people to take control of their health by providing access to convenient, affordable care in partnership with trusted providers. Our new health care store lets customers choose from a network of leading telehealth providers based on their preferences. Every telehealth provider on Amazon Clinic has gone through rigorous clinical quality and customer experience evaluations by Amazon’s clinical leadership team.
Amazon Clinic is simple and easy to use. To get started, customers select their condition, then choose their preferred provider from a list of licensed and qualified telehealth providers. Next, they complete a short intake questionnaire. Customers and clinicians then directly connect through a secure message-based portal, giving customers the flexibility to message their clinician when it’s most convenient for them—anytime, anywhere. After the message-based consultation, the clinician will send a personalized treatment plan via the portal, including any necessary prescriptions to the customer’s preferred pharmacy.
Virtual care isn’t right for every problem—and if we think that may be the case, we will let you know upfront, before you connect with a provider. Our goal is to make sure you get the care that’s right for you.
For customers, the cost of consultations will vary by provider and includes ongoing follow-up messages with their clinician for up to two weeks after the initial consultation. Amazon Clinic does not yet accept insurance. If a prescription is part of treatment, Amazon Clinic customers may select any pharmacy to fill it, including Amazon Pharmacy, Amazon’s full-service online pharmacy that offers 24/7 access to pharmacists and fast, free delivery of prescription medications. Similar to a traditional doctor’s visit, the cost of any medication prescribed is not included in the cost of the visit, but customers may use their insurance to pay for medications.
Initially available in 32 states, Amazon Clinic is a convenient virtual care option that offers up-front pricing, and treatment within hours, instead of days—helping customers achieve better health. Welcome to easy-to-use, effective care for common health conditions. Visit Amazon Clinic to see a full list of available conditions for treatment and to find out if Amazon Clinic is available in your area.
Amazon Clinic operates as a virtual health storefront, bringing together clinical offerings from national, award-winning telehealth providers. Customers can select the third-party telehealth provider that best meets their timeline and budget, then connect directly with a licensed clinician who can provide a message-based consultation and prescribe treatment.
What are the conditions Amazon Clinic will treat?Amazon Clinic will focus on common conditions that are effectively treated using virtual care, including: acne, asthma refills, birth control, cold sores, conjunctivitis, dandruff, eczema, erectile dysfunction, eyelash growth, genital herpes, gastroesophageal reflux disease (GERD), hyperlipidemia refills, hypertension refills, hypothyroidism refills, men’s hair loss, migraines, motion sickness, rosacea, seasonal allergies, sinusitis, smoking cessation, urinary tract infections (UTIs), and yeast infections. Over time, we’ll continue working to offer Amazon Clinic support for other conditions.
Will you be expanding to more states?
Yes, we hope to expand Amazon Clinic to additional states over the coming months.
How will Amazon Clinic use my health information?
We care deeply about customer privacy and data security. We have extensive experience protecting data of all kinds appropriately across a variety of businesses and remain focused on the important mission of protecting customers’ health information. We have stringent customer privacy policies and comply with HIPAA and all other applicable laws and regulations.
How do customers pay for the treatments? How much does it cost? Do you accept insurance?
When customers seek treatment, they will be able to see how much a consultation will cost and when they may connect with the provider. These prices are set by the providers, not Amazon Clinic. Consultations include ongoing follow-up messages for customers with their clinician for up to two weeks after the initial consultation. In many cases, the cost of care is equivalent or less than the average copay. At this time, Amazon Clinic does not accept insurance, but is FSA and HSA eligible. Customers may be able to use their insurance for any prescription medication costs that result from their Amazon Clinic visit.